Our Terms and Policy

Learn more about how we protect your data and respect your privacy.

Table of Contents

1

About Us

About Us

we believe that a healthier life starts with the right guidance and the will to make a change.Our goal is to make professional health and nutrition support more accessible, simple, and personalized. Through Erada, users can connect with qualified specialists, receive personalized nutrition guidance, and get the support they need to build healthier and more sustainable habits.Whether you are looking to improve your nutrition, achieve your health goals, or simply adopt a healthier lifestyle, Erada is here to support you every step of the way.Your health. Your journey. Your Erada.


2

Terms of Service

Terms and Conditions – Sukoon Application

1. Eligibility for Services

You acknowledge and warrant the following:

  • You have never previously been suspended from or prohibited from using Sukoon’s services.

  • Any misuse of the service outside its intended scope will result in the immediate suspension of your account.

  • You must be at least 18 years of age to use the application.

  • Medications will not be dispensed to individuals under the age of 18 without parental or legal guardian consent.

2. Undertakings and Obligations

By using the Sukoon application, you agree to:

  • Comply with all notifications and instructions issued by Sukoon.

  • Use the information and content solely for personal purposes.

  • Not sell, redistribute, or share any content with third parties.

  • Not use the application to harm, harass, or inconvenience others.

  • Not attempt to disrupt, hack, or damage the application in any way.

  • Maintain the confidentiality of your login credentials and password.

  • Notify Sukoon immediately in the event of loss or theft of your login credentials.

3. Intellectual Property Rights

All intellectual property rights related to the application, including its content, designs, and software, are owned by Sukoon.
This includes, without limitation, text, graphics, images, videos, audio, source code, and databases.
You may not allow any other person to use your account to access Sukoon’s services.

4. Pricing

Prices are displayed within the application prior to confirming any booking.
Prices vary depending on:

  • The specialist’s classification

  • Academic qualifications

Sukoon reserves the right to modify prices at any time.

5. Payment

Payment for sessions or any other services must be made through the approved electronic payment gateway within the application via the payment service provider (Tap Payments) or any other provider approved by Sukoon in the future.Available payment methods within the application include:

  • Mada

  • Visa

  • Apple Pay

  • Mastercard

1. A booking shall not be considered confirmed until the payment process has been successfully completed and a confirmation notification has been issued by the system.

2. By confirming a booking, the user authorizes Sukoon to charge the service fee to the selected payment method provided.

3. All payment transactions are subject to the terms and conditions of the payment service provider and the card-issuing bank.

4. Sukoon shall not be liable for any declined or failed transactions resulting from banking or technical issues beyond its control.Sukoon does not retain users’ bank card information.

5. Payments are processed through secure and encrypted payment systems in accordance with applicable data protection standards.The displayed currency may vary depending on the user’s country or account settings.

6. The final currency and total payable amount will be shown before confirming the payment.Sukoon reserves the right to add, modify, or remove any payment method at any time without prior notice.

6. Appointment Cancellation Policy

  • More than 24 hours before the appointment: 100% refund to the wallet.

  • No-show: The session fee will be deducted.

  • The specialist has the right to cancel the appointment after 15 minutes of the client’s non-attendance.

  • The client has the right to cancel the appointment after 15 minutes of the specialist’s non-attendance.

7. Refund Policy

  • Full refund if canceled at least 24 hours prior to the appointment.

  • Full refund in case of a technical issue caused by the application.

  • No refund after the session has been completed.

  • No refund if the session is terminated before its scheduled end time.

Packages:

  • Completed sessions will be calculated at their original price.

  • The remaining balance will be credited to the wallet.

8. Refunds via Tap Payments

  • Refund requests may be submitted within 120 days from the payment date.

  • Refund processing may take between 7 to 14 business days.

9. Referral Program

  • Referral credits cannot be withdrawn in cash.

  • Referral credits will be canceled upon account deletion.

  • Referral credits are valid for 12 months.

  • A referral code may be used once upon registration and once upon booking.

  • Sukoon reserves the right to set a maximum limit on referral credits.

10. Medical Report Policy

  • Clients have the right to request a medical report.

  • Reports may only be issued by a licensed physician.

  • The most recent visit must not exceed 30 days.

  • If there has been only one session, it must be no less than 45 minutes in duration.

11. Limitation of Liability

Services are provided “as is” without any express or implied warranties.Sukoon shall not be liable for damages resulting from:

  • Technical malfunctions

  • Viruses

  • Misuse of the application

Sukoon shall not be responsible for the sharing of contact information with specialists.

12. Security

  • The user is responsible for safeguarding their account.

  • The user is responsible for any activity conducted through their account.

  • Any unauthorized access or security breach must be reported immediately.

13. Amendments

Sukoon reserves the right to amend or update these Terms or the services at any time without prior notice. Continued use of the application constitutes implicit acceptance of such amendments.

14. Notifications

Notifications will be sent via:

  • The application

  • The registered email address

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

16. Staff Conduct Policy

Users must treat the Sukoon team with respect.
Any verbal or physical abuse may result in legal action.
The specialist has the right to block a client in cases of misconduct or abuse.




Privacy Policy

Privacy Policy


Mental Health Consultation Application

1. Introduction


Skoon Telemedicine Company respects your privacy and is committed to protecting your personal data in accordance with the Saudi Personal Data Protection Law (PDPL) and applicable healthcare regulations in the Kingdom of Saudi Arabia.

This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you use our application.

2. Who We Are

•Healthcare Operator: Skoon Telemedicine Company (KSA)
•Technical & Platform Operator: Eram Investment Group

Skoon is responsible for healthcare services.
Eram Investment Group is responsible for technical infrastructure and secure platform operation.

3. Data We Collect


A. Identity & Contact Data

•Full name
•National ID
•Phone number
•Email address

B. Health & Clinical Data

•Psychological history
•Assessment results
•Session notes
•Information shared during consultations

C. Technical Data

•IP address
•Device information
•Operating system
•Login activity

4. Purpose of Data Processing


We process personal data for the following purposes:
•Providing mental health consultation services
•Maintaining medical records when required
•Improving service quality
•Regulatory compliance
•Fraud prevention and misuse detection

5. Legal Basis for Processing


Personal data is processed based on:
•Explicit user consent
•Performance of a service contract
•Compliance with Saudi healthcare regulations
•Legal obligations under PDPL

6. Data Sharing


We do not share personal data with third parties except:
•With explicit user consent
•Upon lawful request by competent authorities
•In case of serious risk to the user or others
•With our technical partner (Eram Investment Group) strictly for platform operation under confidentiality obligations

7. Data Storage & Security


We implement appropriate technical and organizational measures, including:
•Encrypted communication (SSL/TLS)
•Secure servers
•Restricted access controls
•Role-based data permissions

Data is retained in accordance with Saudi healthcare record retention requirements.

8. User Rights (Under PDPL)


You have the right to:
•Access your personal data
•Request correction of inaccurate data
•Request deletion (subject to regulatory retention obligations)
•Withdraw consent where applicable
Requests may be submitted through the contact details below.

9. Session Recording


Consultation sessions are not recorded unless:
•Clear prior notice is provided
•Explicit consent is obtained from the user

10. Minors’ Privacy


If services are provided to minors:
•Parental or legal guardian consent is required
•Enhanced data protection safeguards apply

11. International Data Transfers


Personal data will not be transferred outside the Kingdom of Saudi Arabia unless:
•Permitted by competent authorities
•Adequate data protection safeguards are ensured

12. Data Protection Officer (DPO)


The Company has appointed a Data Protection Officer to oversee compliance with the PDPL and related regulations.

13. Policy Updates


We may update this Privacy Policy from time to time. Users will be notified of any material changes.

14. Contact Us


For privacy-related inquiries or to exercise your rights:

Email: [info@eramgroupsa.com]
Phone: [0966500578040]
Address: Kingdom of Saudi Arabia